Payments Policy

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BO (Banking Ombudsum) Clause: We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Credit Card Details: You agree, understand, and confirm that the credit card details provided by you for availing of services on our website will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to us. Further, the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation, or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

We are soon going to have payment gateway integrated with our web site.
At present the payments methods options we have are:
i. Direct Bank Account Remittance
ii. payment through UPI Gpay/ PhonePe

REFUND POLICY:

Returns

Our policy lasts 7 days. If 7 days have gone by since the delivery of your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we may require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted such as books with obvious signs of use, any book not in its original condition, is damaged for reasons not due to our error or any item that is returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bookzonecollegestreet@gmail.com .